W.I.S.E. Wednesday: An Empowering Voice from Jordan Rosales

Jordan Rosales is a Technical Support Engineer at THINK Surgical, an orthopedic robotics company. Her role blends technical support with supply chain, coordination, and regulatory alignment. She is also an Ohio State University graduate with a Bachelors of Science in Biomedical Engineering.

Jordan highlights her career journey and progression, a project THINK Surgical is innovating, her inspiration behind pursuing a stem degree, speaking about challenges she has faced throughout her academic and professional journey, and providing her advice on how the next generation of stem changemakers can make an impact in our society today.

Interview Transcript:

Question #1: Can you introduce yourself and your STEM background?

Hi! My name is Jordan Rosales and I currently work as a Technical Support Engineer at THINK Surgical–orthopedic robotics company. My role blends technical support with supply chain coordination and regulatory alignment. I’m also contributing to building a robust customer support system as the company grows. I graduated from Ohio State University in May 2022 with a degree in Biomedical Engineering. Biomedical engineering is where engineering meets medicine. We use engineering tools to solve healthcare challenges—like designing medical devices, improving diagnostics, or developing new therapies to improve patient care. During undergrad, I explored various sides of the field through a clinical role as a Safety Aid, an engineering internship at a startup called SafeWhite Inc., and a remote research position with a surgeon at OSU. These experiences gave me a well-rounded view of clinical, research, and startup environments, which ultimately helped me realize I wanted to pursue a career in industry. Right after graduation, I reached out to members of the BME department’s advisory board for guidance, which helped me land my first role as a Technical Support Engineer at AccVein Inc. There, I started in customer support and engineering, and eventually shifted toward medical device quality assurance, focusing on FDA regulations, manufacturing processes, and product improvements.

Question #2: What inspired you to pursue a STEM degree, specifically BME and your career choice?

Question #3: What challenges have you faced in your STEM journey, and how did you overcome them?

Question #4: Have you ever felt excluded or underrepresented in your field? How did you navigate that challenge?

Question #5: What’s an exciting development or innovation happening in your field right now?

Question #6: If you could go back and give your younger self one piece of advice about STEM, what would it be?

Question #7: What would you tell someone who lacks the confidence to pursue a STEM career?